Privacy Policy

Last Updated: 17/09/2026

Swagatam Group of Hotels ("Swagatam Hotels," "we," "us," or "our") is committed to protecting

the privacy of our guests, website visitors, and business partners across our group property and

all affiliated resorts. This Privacy Policy explains how we collect, use, store, and protect your

personal information.

By accessing our website, making a reservation, or using any of our services, you agree to the

terms of this Privacy Policy.

1. Information We Collect

We may collect the following categories of personal information when you interact with us (via

our website, booking engine, phone, email, or in-person at any Swagatam property):

- Full name, date of birth, and government-issued ID details (as required for check-in under applicable law)

- Contact details — phone number, email address, and postal address

- Payment and billing information (credit/debit card details, UPI, or other payment credentials)

- Marital status, nationality, and travel preferences (where voluntarily provided)

- Booking history, stay preferences, and special requests

- Communications with our reservations, concierge, or guest relations teams

- Website usage data collected automatically (see "Cookies" section below)

2. How We Use Your Information

our personal information is used solely for legitimate business purposes, including to:

-Process and confirm room reservations and event bookings

-Facilitate check-in, billing, and payment processing

-Provide personalized guest services across our group and resort properties

-Respond to inquiries, feedback, and support requests

-Send booking confirmations, offers, and updates (only where you have opted in)

-Improve our website, services, and overall guest experience

-Comply with legal, tax, and regulatory obligations applicable to the hospitality industry

3. Disclosure of Information

Swagatam Hotels does not sell, rent, or trade your personal information to third parties formarketing purposes.

We may share your information only in the following circumstances:

-Within our group: Information may be shared between Swagatam Group of Hotels and

its affiliated resort properties solely to deliver the service you have requested (e.g.,

transferring a booking, honoring loyalty benefits across properties).

-Service providers: With trusted third parties who support our operations (e.g., payment

gateways, booking platforms, IT service providers), bound by confidentiality obligations.

-Legal requirements: Where disclosure is required under applicable law, regulation,

court order, or government/law enforcement request.

-Business transfers: In the event of a merger, acquisition, or sale of assets, guest

information may be transferred as part of that transaction, subject to equivalent privacy protections.

4. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your

personal information against unauthorized access, alteration, disclosure, or destruction.

However, no method of transmission over the internet or electronic storage is 100% secure, and

Swagatam Hotels cannot guarantee absolute security. Guests are encouraged to safeguard

their own login credentials and payment details when transacting online.

5. Cookies & Website Usage Data

Our website may use cookies and similar tracking technologies to:

- Remember your preferences and improve your browsing experience

- Analyze website traffic and usage patterns to enhance our services

- Support booking functionality and personalized offers

Cookies do not access personal data stored on your device, nor do they read information from

other websites. You may disable cookies through your browser settings; however, this may

affect certain website functionalities, including the booking engine.